Requesting Support

CDDH provides:

• broad business coverage with direct access to qualified Engineers
• coverage between the hours of 9am-5pm (UK time) Monday-Friday, excluding UK Public Holidays

Requesting Support

When requesting Support, it is strongly advised for the following information be collected and provided in advance, and submitted with the request

• An Issue Description and details of Error messages
• Screenshots
• Impact, Severity and Priority of the support ticket
• The affected Server(s) / System(s) / Applications(S)

Requests can be submitted at any time to the CDDH Support Portal via

• Email – [e-mail]
• Or via the Support Portal – http://support.cd-datahouse.co.uk (request link in top right)

If a request needs to be escallated please leave a message in the Support escalation mailbox

[phone] (Option 1)